Frequently Asked Questions

If you have any questions please check below or feel free to contact us directly.

GENERAL / HOW IT WORKS

SpaceBox offers an innovative valet storage service.

A rate of R59.00 excl per item or box (smaller than 1m x 1m, weighing less than 25kg) per month. R99.00 excl per items (medium items at 1m x 1m, weighing 25kg) per month. R149.00 excl per item (items larger than 1m x 1m, weighing more than 25kg) per month. We will collect and store just about anything. Best of all, you can use our secure, durable SpaceBoxes to store your belongings free of charge. Should your items not fit on our regular vehicle there will be an additional R650 for pickup and again for delivery.

You can easily order your storage on our website, including as many SpaceBoxes as you need, and schedule a pick up slot.

If you order SpaceBoxes, these will be delivered at the scheduled date and time. You then have the option of taking 20 minutes to pack the boxes while our pick up team waits, or to schedule the collection of your packed SpaceBoxes for a different day. If you’re storing your own boxes or single items, simply hand them over to the pickup team on arrival, and they’ll be whisked away for secure storage.

When you need something back, sign into your account and select which boxes or items you need returned. We'll bring your things back on the date and time of your choosing.

Our services are currently available in Johannesburg, Cape Town and Durban, Potchefstroom and Bloemfontein including within a 30km range of these cities. We are rapidly growing to the rest of South Africa, so please register and we will tell you when we’ve reached your area.

When using SpaceBoxes you can store anything from garments to books to pictures, as long as they fit in our boxes and don’t exceed the weight limit of 25kg per box. The 25kg per box limit also applies if you are using your own boxes or suitcases.

If you are storing single bulky items, then we can accommodate medium items up to 25kg in weight that are 1x1 meters in dimension or large specialised items more than 25kg in weight that are more than 1x1 meters in dimension. Note that the specialised items weighing more than 25kg and/or is larger than 1x1 meters will require specialised collection and delivery, and that an additional charge of R650 per collection or delivery will need to be selected. We ask that you use common sense when packing, so no perishables, glass or delicate things (or pack them at your own risk), explosives and flammables, dangerous materials or illicit substances of any sort. Apart from that, we'll store anything that is legal, non-hazardous and non-perishable.

Our delivery times are from 9am to 5pm Monday to Friday and 9am to 12pm on Saturday, except public holidays. Our client administration operates from 8am to 5pm Monday to Friday, except public holidays. Don’t hesitate to email us at info@SpaceBox.co.za when we’re closed and we’ll get back to you as soon as possible.

Yes. Our distribution centres are situated throughout South Africa. The stockroom at each centre is not open to the general public and is under 24-hour observation. We guarantee that your boxes are sealed and protected from the elements as well as all your items.

For security reasons, we don’t permit public access to our distribution centres. Only authorised members of our staff are allowed access. We make storage super simple by handling all your pick up and delivery needs so that you never have to set foot in a storage facility again.

SpaceBox does not insure any stored items, and insurance of these items is the responsibility of SpaceBox clients.

Our storage facility is protected with an alarm system, patrolling guards, 24-hour camera surveillance and fire extinguisher systems. Access is strictly controlled.

Members of our moving team are sourced through ACT Logistics and are given a thorough background check. Each member of the team undergoes a rigorous training programme so that you are offered the very best in customer service. Should you ever have an issue or complaint regarding our service, please do not hesitate to send us an email at info@SpaceBox.co.za.

We apologise that our site is causing an inconvenience. Kindly contact our client services and we’ll work quickly to solve the problem. Email us at info@SpaceBox.co.za.

Unless we are bound by legal requirements to do so, we will never open your boxes without your consent. We will not touch, shift or remove any items belonging to you.

Yes. We value sustainability and aim to leave the smallest carbon footprint possible. Our boxes are made from business-grade polypropylene plastic and are strong enough to be used over and over again. They are 100% recyclable. We guarantee that every box is cleaned rigorously and sterilised before being sent to you.

PACKING

At present we offer Spaceboxes in one size only. They are 60cm long, 40cm wide and 40cm high. However, you can also use your own boxes, or even suitcases. Out of courtesy to our moving team, we ask that you limit the weight of each box or bag to 25kg.

Firstly, close the box. Secondly, seal the box with a tamper-proof seal that we provide at no extra cost. Write down the number of the seal, matching it to the barcode of that box. Using your own box? No problem, we use tamper proof stickers which seal the box, and also have their own unique code. This seal will let you know if your box has been tampered with.

Our moving team is very busy, so as a courtesy to them, we request that you confine each box to a maximum of 25kg.

Absolutely, or even suitcases. However, if you’re using your own boxes, be sure to take extra care that they're packed well and sealed securely. We will also add our tamper proof seal with its own unique code, at no additional charge.

Unfortunately, we cannot pack boxes on your behalf or disassemble any items belonging to you.

Our moving team can wait for up to 20 minutes for you to pack your boxes. We also recommend that you have your storage items prepared for packing so that you can load them quickly into the boxes. If you like you can keep the SpaceBoxes and arrange an alternative day for collection. Just remember that the monthly rental charge will still be applicable. As you pack, you can label the boxes and take a photo of their contents so you’ll know what you’ve stored in each one. Likewise with your other items.

Yes! Our moving team will sit tight for up to 20 minutes while you pack or unpack your boxes. Unfortunately, our pick-up and delivery schedule does not allow us to wait more than the designated 20 minutes, which is why we ask that you have your items for storage organised beforehand so that you can pack them quickly.

PICKUP & DELIVERY

Your delivery and/or pick up can be scheduled on the Spacebox website by logging into your profile and selecting the boxes or items you require for return or pickup. If your order includes SpaceBoxes, we’ll bring you your empty boxes at a time and place of your choice. You can then either pack immediately (our driver will wait up to 20 minutes) or we’ll leave them with you to pack.

Click “Get Started” (or “Add items” if you’re logged into your account) and add as many items as you want. If you like, you can add a description. Enter your details and when you’d like us to fetch your items, and then fill in your payment details. It’s as simple as that!

In the event that you have to cancel or reschedule your order, you may do so as late as 5pm on the day prior to delivery. Changes made after 5pm on the day before your scheduled delivery or pick up are liable to a R100 late cancellation fee.

That is absolutely fine. Simply tell us and we’ll send our moving team to collect the boxes from your home. Please note that there is an ‘empty box pick up’ fee of R100.

We don’t see why not, although you will be liable for the usual fee of R59 per box per month. We’ll automatically start your billing cycle on delivery, whether you schedule a pick up or not.

In order for you to keep track of what is stored, we recommend that you take a photograph of the contents of each box, or single item, and add a description. You can login to your account to add or access these whenever you want.

We're sorry about that. While our moving team tries their best to ensure that they are on schedule, they may be delayed due to unforeseen circumstances. Please contact our customer support team on 0861 77 22 32 or e-mail info@SpaceBox.co.za. We'll locate the driver and update you on their expected arrival time.

We require at least 24 hours’ notice for all pickups. Your pick up will take place the next business day, provided your preferred time slot is vacant and you make your booking before 4pm.

For emergency situations, you may contact our customer support team at 0861 77 22 32 or email info@SpaceBox.co.za and we’ll do our best to accommodate you.

It’s simple. Sign into your account, click on ’Return my items’ under your username and choose the items or boxes you need transported back to you, and select a date and time that works for you. We ask that you give us no less than 24 hours’ notice for returns.

We can ship your boxes and items globally, however, should you be using our SpaceBoxes you would need to purchase them as we do not retrieve these shipped boxes back to storage.

We can deliver your items to you. There’s no extra charge if your new address is inside our service area. If you move to an area where SpaceBox is not operational, we charge an additional R1000. Please call us at 0861 77 22 34 or email us at info@SpaceBox.co.za to find out how we can help you ship your stuff to your new home at reduced prices.

Our moving team will wait for up to 20 minutes and attempt to contact you. If you still don’t turn up in that time, we’ll need to charge you R100.

Yes we can certainly help. When you sign up, please fill in your actual place of residence as your delivery or pick up location. However, please let us know the specific location of the storage facility in the ‘Special instructions’ box before you confirm the order. On the day of delivery, we ask that you meet us outside the storage facility first. Our delivery crew can wait for up to 20 minutes while you pack your SpaceBoxes.

Certainly. There’s no extra charge if the new address is inside our service area. However, we charge an additional R1000 for delivery to an address outside the areas we service in which you currently reside. Please call us at 0861 77 22 34 or email us at info@SpaceBox.co.za to find out how we can help you ship your belongings to your preferred location.

As long as your apartment or house has elevator access, we will gladly carry your items and boxes. We climb stairs for a maximum of three levels. However, should you have larger items we suggest getting assistance for the driver which is a selectable option on the website at an extra fee of R200.00. This assistance is also suggested should we need to carry the boxes or items over more than three levels.

PRICING & BILLING

Full refunds are given for the boxes or items you have not sent into storage.

A rate of R59.00 excl per item or box (smaller than 1m x 1m, weighing less than 25kg) per month. R99.00 excl per items (medium items at 1m x 1m, weighing 25kg) per month. R149.00 excl per item (items larger than 1m x 1m, weighing more than 25kg) per month. We will collect and store just about anything. Best of all, you can use our secure, durable SpaceBoxes to store your belongings free of charge.

For returns a R250 fee per delivery in the same area applies, however, should your items not fit on our regular vehicle there will be an additional R650 for pickup and again for delivery. Should you require additional assistance there will be an extra fee of R200.00 which is selectable on the website. We do offer promotional coupons from time to time, so look out for discounts in your mailbox and on Facebook and Twitter and Instagram.

As long as you give us 24 hours’ notice when you need boxes or items returned to you, you can move them in and out of storage as often as you like. For retrieval trips, R250 per delivery in the same area applies. If you wish to repack your boxes and have them brought back to storage, we will happily do that at no extra cost to you.

In case you’re not sure how many boxes to request, we suggest that you order extra ones. When our moving team comes to pick up your filled boxes for storage, simply give back any empty boxes you don’t use. We only charge for the boxes you store and we will refund your initial payment immediately.

You will be billed monthly via your credit or debit card. When you place an order, your card will be charged immediately and then again once a month. We also accept EFT payments or debit orders by arrangement.

We do not store any of your financial information - when you submit your payment details they are encrypted and processed directly by the payment gateway.

You can log onto your account, or you may call us directly on 0861 77 22 32 for assistance.

For any enquiries please call 0861 77 22 32 or contact us via the form below. Available in Cape Town, Stellenbosch, Johannesburg, Pretoria, Pietermaritzburg and Potchefstroom.