Refund/Cancellation Policy

Delivery Policy

5.1    You are required to ensure that SpaceBox or its carrier have reasonable access and parking facilities to your premises in order for us to carry out the Deliveries to you. You are responsible to ensure that Goods are available for collection on an easily accessible ground floor or within easy access by an elevator.
5.2    You shall ensure that the Goods have been securely packed into Boxes or are otherwise suitably prepared for transport so as not to cause damage or injury or the likelihood of damage or injury to SpaceBox’s property, employees, agents, contractors or other Goods, whether by spreading of damp, infestation, leakage, escape of fumes or substances or otherwise.
5.3    When requesting a Delivery you are required to, in writing, make an appointment and it is your responsibility to ensure that you or someone you have authorized is present at the address you have provided to receive the Boxes and/or Goods at the scheduled time-slot. You should notify SpaceBox, in writing, of any changes regarding your orders by 16h00 the day before the Delivery.
5.4    Any rescheduling and cancellation of appointment made after 16h00 the day before your appointment and up to 1 hour before your appointment will be subject to a charge of R100.
5.5    If a person fails to show up at the Delivery appointment, it will be considered a failed delivery and be subject to a charge of R100.
5.6    We shall not be held liable for any cancellations or deliveries, including but not limited to misallocation of our delivery resources, schedule conflicts, any adverse weather conditions, bad weather warnings, traffic conditions, any event within or outside our control, or as a result of force majeure (subject to further terms and stipulations as listed in Clause 14).
5.7    We may refuse to collect any Goods or Boxes that do not comply with the terms stipulated in Clause 4 at our discretion. If this results in a failed delivery, you will be liable for a failed delivery charge of R100.
5.8    Goods and Boxes are provided to you for packing Goods are entrusted to be stored by us only. It is your responsibility to schedule, in writing, a pick-up appointment of the Boxes within 14 days from the date of initial drop-off appointment you made. When we come to pick up Boxes from you, you must return to us all the Boxes that we previously delivered to you.
5.9    If you hold onto the empty Storage Boxes, we’ll charge you as if the Boxes were stored with us in SpaceBox’s storage facilities from the day it was delivered to you.
5.10    In the event that any Boxes are missing and we are not at fault, we will charge you R500 per Box.
5.11    If the waiting time is more than 20 minutes for any Boxes and Items collection trip, we reserve the right to reschedule for another collection trip and charge you R100 for the failed collection trip.
5.12    If you wish to keep empty Boxes for yourself, we'll charge you R500 per Box.
5.13    If you return unused empty Boxes to us upon scheduled packed box pickup trip and end up not storing any Item or Boxes with us, we will charge you R100 cancellation fee.

Refund/Return Policy

Because Click your Business is an online directory, no physical purchases are made.

When you buy our services, your purchase is covered by our 30-day money-back guarantee. If you are, for any reason, not entirely happy with your purchase, we will happily issue a full refund. To request a refund, simply contact us with your purchase details within thirty (30) days of your purchase. Please include your order number (sent to you via email after ordering) and optionally tell us why you’re requesting a refund – we take customer feedback very seriously and use it to constantly improve our products and quality of service. Refunds are being processed within 21 days period.

Cancellation Policy

Because Click your Business is an online directory, no physical purchases are made.

When you buy our services, your purchase is covered by our 30-day money-back guarantee. If you are, for any reason, not entirely happy with your purchase, we will happily issue a full refund. To request a refund, simply contact us with your purchase details within thirty (30) days of your purchase. Please include your order number (sent to you via email after ordering) and optionally tell us why you’re requesting a refund – we take customer feedback very seriously and use it to constantly improve our products and quality of service. Refunds are being processed within 21 days period.

 

For any enquiries please call 0861 77 22 32 or contact us via the form below. Available in Cape Town, Stellenbosch, Johannesburg, Pretoria, Pietermaritzburg and Potchefstroom.